A virtual assistant for your webshop
Running a webshop is ten jobs at once: updating products, processing orders, answering customer questions, handling returns and somehow growing on top of it all. A virtual assistant takes over exactly that recurring work, so you can focus on purchasing, margin and marketing.
A virtual assistant for your webshop handles the hands-on work: adding and updating products, processing orders and returns, answering customer questions and keeping reviews and content up to date. You work with one fixed point of contact, flexibly per week, in your existing webshop system.
Most webshop owners started out because they wanted to sell good products, not because they love order admin and returns. Yet those are exactly the tasks that swallow your day as you grow. A virtual assistant solves that without you having to take on staff.
What a virtual assistant does for your webshop
Think of the recurring, hands-on work that comes back every single day:
- Product management — adding products, placing copy and photos, updating prices and stock.
- Order processing — checking orders, creating shipping labels and updating statuses.
- Customer service — answering questions about delivery, size or product by email and chat. See customer service.
- Returns and reviews — handling return requests and asking customers for a review.
- Content and marketing — newsletters, product categories and social posts. See social media management.
- Administrative support — keeping invoices, payments and overviews in order. See administration.
You will find a full overview of the options on the service page webshop management & support.
Why it pays off
In a webshop, time translates straight into revenue. Faster replies to customer questions mean more conversions and better reviews. Products that go online tidily and on time simply sell better. And every hour you are not losing to hands-on work, you can put into purchasing, margin and growth.
- Faster customer replies, so more trust and more conversions.
- A well-kept shop that is always up to date, without the evening shifts.
- Flexibility around peaks like the holidays or a sale, without a fixed contract.
Sharing access safely
You do not have to hand over your passwords. A VA gets a separate, limited login in your webshop and the tools you use. Work happens on secure networks with data on European servers, and if you want, we sign a non-disclosure agreement. You keep control yourself and can revoke access at any moment.
How to get started
We start with a short introductory call in which we go through your webshop and your biggest time drains. After that you decide which tasks to let go of first; often that is order processing and customer questions. You can get going from the Start weekly package of 2.5 hours. Read more about the costs in what does a virtual assistant cost, and if you are still in two minds, have a look at when do you need a virtual assistant.
Frequently asked questions
Which webshop systems can a virtual assistant work with?
The common platforms such as WooCommerce, Shopify, Lightspeed and Magento. A VA logs in securely to your existing environment; you do not have to switch to another system.
Can a virtual assistant also handle my customer questions and returns?
Yes. Customer questions by email and chat, order statuses, returns and reviews are part of the regular tasks. Your customer gets a quick and friendly reply, while you focus on purchasing and growth.
Is it safe to share access to my webshop?
Yes. Work happens on secure networks with data on European servers, with a separate limited login instead of your own password, and a non-disclosure agreement if you want one.
From when is a virtual assistant worth it for a webshop?
As soon as recurring webshop tasks cost you more than a few hours a week. From the Start weekly package of 2.5 hours you can already have products, orders and customer questions picked up.
You may also like
Which tasks can you outsource?
A complete overview per specialism, from administration to webshop management.
Get startedWhen do you need a VA?
The 7 signs that it is time to outsource tasks.
PricingWhat does a virtual assistant cost?
Hourly rates, weekly packages from €199 and the comparison with staff.
ServiceBook an introductory call
Find out in a free call what a VA can do for your webshop.
Ready to win back your time?
Book a free introductory call and discover which webshop tasks a virtual assistant can take off your plate today.
Book an introductory call