Customer Service
Outsource customer service without losing your grip? A virtual assistant answers your customer queries, emails and returns, so you keep customers happy and free up time to run your business.
Which customer queries do you outsource to a virtual assistant?
Your customers expect a quick reply, even when you are in a meeting or packing an order. That is exactly the part I take off your hands. When you outsource your customer service, nobody is left waiting for an answer and no question slips to the bottom of the pile.
Customer queries by email, chat and phone
An email about an order, a chat message on your site or a phone call: I pick it up and give your customer a clear answer in your style.
Handling returns and exchanges
Returns, exchanges and your delivery terms I handle neatly and pass on a track and trace, so your customer always knows where they stand.
Order status and delivery
Where is my parcel? I look up the order status for you and give clarity about the delivery, even when things go against you.
Standard questions and FAQ
Recurring questions about invoices, warranties and product details I answer with short templates that we tune to your style.
Resolving complaints
A complaint I handle calmly and neatly before it gets out of hand, so an unhappy customer still feels taken seriously.
Following up reviews
In the evenings and at the weekend too I catch incoming questions and follow up reviews, exactly when people have time to order.
Why outsource your customer service?
Customer service often feels like a side task, until it goes wrong. An email left sitting for three days, a customer who has to ask twice, a complaint you spot too late: it quietly costs you sales. Study after study shows the same thing, the faster and more personal the answer, the greater the chance someone comes back and buys again.
By outsourcing your customer service you shorten that response time without opening your inbox again late at night. Customers get an answer sooner, feel taken seriously and leave a positive review more often. That feeds straight into your repeat orders and your reputation, because happy customers spread the word and doubters drop off less quickly.
There is a calmer side to it too. You no longer run your business with one eye on your phone. Questions come in, get handled and you get a short summary of what is going on. You keep the overview without every message demanding your attention, and you can put your energy into the things where you really make the difference.
And it scales with you. When things peak around a promotion or the holidays, I absorb the rush. When it is quieter, you do not pay for hours you do not use. That keeps good customer service affordable, even while your business is still finding its feet.
Do the maths for yourself: one customer who walks away because of a slow reply costs you not just that single order, but every purchase that could have followed. The other way round, every question answered promptly earns a little trust, and that trust stacks up into loyalty you cannot buy with any advert.
Run a webshop and there is an extra layer on top; read how a virtual assistant for your webshop takes the customer contact and the orders off your hands. Want a broader view first, then explore which tasks you can outsource to a virtual assistant.
How it works
Introduction
We start with a conversation about your business, your customers and the questions that come in most often, so I know exactly what is going on.
Secure access
You give me access to your inbox, webshop, chat or helpdesk with separate login details, so you always see what is happening and revoke access with a single click.
Your tone of voice
Together we set your tone of voice and work with short templates in your style, so every reply stays personal and still goes out quickly.
Scaling at your pace
We start with a few hours a week, see how it goes and scale up or back whenever you want. No long contracts, but a non disclosure agreement if you wish.
Only the hours you use, no permanent contract
You do not pay for a permanent contract with holiday pay and sick leave, only the hours you really need; when things peak I step it up, in a quiet month you dial it back. Want to know how such an hourly rate is built up, read what does a virtual assistant cost. From €840 per month (€210 per week).
Start today!
Hire a Customer Service Virtual Assistant today! Fill in the form to get in touch right away and discover how our customer service work as a Virtual Assistant can help you take your customer service to the next level and grow your business.
- Answering customer queries
- Complaint handling
- Order support
- Returns processing
- Delivery information
- Invoicing support
- Customer satisfaction surveys
Frequently asked questions
Answers to the questions we hear most often — Customer Service
What does it mean to outsource your customer service to a virtual assistant?
- It means I take your day to day customer contact off your hands: the mail, the chat, the phone and the questions that come with it. I work remotely and in your style, so customers notice nothing of the handover.
- You keep control and the time to run your business, while your customers get a faster, more personal reply.
Which customer queries can I outsource?
- Think of answering customer queries by email or phone, handling complaints and returns, looking up the order status and giving information about products and deliveries.
- You decide whether you outsource just the inbox or your whole customer service; we tailor the scope of work to your business.
What does outsourcing customer service get me?
- Faster response times, a consistent and personal tone and customers who feel taken seriously.
- That raises customer satisfaction, brings in more repeat orders and strengthens your reputation, while you free up time for the rest of your business.
Is my customer data safe if I outsource my customer service?
- Yes. I work with separate, protected login details, handle all customer data carefully and will sign a non disclosure agreement if you want one.
- You can see what I do at any time and revoke access straight away if needed.
What does it cost to outsource my customer service?
- Rates start at €840 for 10 hours a week and run up to €4200 for 60 hours a week; you only pay for the hours you use.
- What it costs you depends on how much customer contact you have; fill in the form for a tailored quote.
You may also like
Take a look at the other tasks I can take off your hands.
Shall we meet?
Book a no-obligation introductory call and discover what a Virtual Assistant can do for you.
Schedule an introductory call